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We’re looking for a Lead Customer Service Representative & Ice Rink Technicians to join our team!

September 11, 2019

Closing Date: October 1, 2019

Job Title: Lead Customer Service Representative (LCSR)

Reports to: Executive Assistant of DCC

Location:  Dakota Community Centre Main Reception Desk (located in Dakota Fieldhouse)

Hours:  full time Mon.-Friday – (but could include some evenings weekends for training purposes)

The Dakota Community Centre – Jonathan Toews Sportsplex is located in south St. Vital in Winnipeg. As a result of the continued growth of the Centre, Dakota CC is looking to hire a full time Lead Customer Service Representative who thrives on client-first service and working with people of all ages and abilities. 

As the LCSR, you will be responsible for the day-to-day operation of the main reception area for the Centre, located in the Dakota Fieldhouse.  You will also be responsible for scheduling and training part-time staff to fulfill the Customer Service Role during evenings and weekends. The role also includes working with Volunteers and making sure they are familiar with their role in assisting with customer service, when required. 

Reporting to the Executive Assistant for DCC, the LCSR will oversee and be responsible for the provision of reception and services required to support and assist the customers of Dakota CC. Duties include, but are not limited to, client interactions both in-person and by phone, sharing information on programs and services, processing program and membership registrations, assisting with hiring of part-time CSR staff, staff scheduling, training and performance management, as well as processing payments and general reception duties. 

The Lead Customer Service Representative position will appeal to someone who is friendly, self-motivated, an exceptional team player, adaptable, reliable and client-focused.

Key Roles and Responsibilities

  • Operate and oversee the main reception desk for Dakota CC
  • General reception duties including, greeting visitors, answering phones and providing information/answering questions regarding DCC programs and services and/or appropriately redirecting inquiries 
  • Hiring, scheduling, training and oversight of part-time CSR staff
  • Assist in the evaluation, development and implementation of effective and efficient processes to support service to Dakota CC’s customers and users.
  • Lead or arrange facility tours & orientations to prospective clients
  • Process membership applications and various forms of payment
  • Assists in collection of membership cards and distribution of access cards
  • Register and issue Fobs for track and weight room members and manage this process
  • Assist and train Customer Service Volunteers
  • Receive deliveries and coordinate outgoing mail or courier service as required
  • Upload dressing room assignments daily and schedule for weekend postings
  • Fill out “Incident and/or Injury Reports” when required
  • Oversee program for sale and monitoring of CJS Student Parking Passes

Qualifications

  • Must be a minimum of 18 years of age
  • Expert skills with basic admin software knowledge such as Microsoft Suite/Office will be an asset.
  • High level of public relations/customer service understanding for this role.
  • Ability to exercise initiative and make decisions in accordance with applicable rules, regulations and policies set forth by DCC
  • Must be able to work independently and as part of a team.
  • Must be a good communicator, referring specific questions to the appropriate person and can handle public inquiries in a courteous manner.
  • Diplomacy and tact will be a key attribute you bring to this role as you are dealing with members of the public in a variety of ages i.e. young adults up to seniors.
  • Must have good record management and document handling skills and know where everything is whether it be a digital copy or hard copy
  • Flexibility will be considered and asset (i.e. available to work a variety of shifts ranging from Monday-Friday, and including weekends, if required)
  • Must be able to complete a successful Criminal Record Check and Child Abuse Registry or have successfully passed in the last 6 months
  • A combination of relevant education and experience will be considered

For Further Information

We invite interested people to apply to us by October 1, 2019.  You may drop off your cover letter and resume at the Administrative Office 2nd Floor Sportsplex, 1188 Dakota Street in hard copy or via email to HR@dakotacc.com.

 

Ice Rink Technicians:

Have you always wanted to drive a Zamboni??

Well here’s your chance to join our team at Dakota Community Centre!

With two busy arenas in the Jonathan Toews Sportsplex, we are looking for enthusiastic and qualified people who can work with us as Arena Ice Technicians!

Immediate full or part-time opportunities are available if you have ONE of the following qualifications: 

  • Power Engineer – Class 4 or better
  • Refrigeration “W” Ticket

We’ll train you to do the rest! Great pay and flexible shifts!

Contact us now at HR@dakotacc.com if you qualify!

If you don’t have the qualifications above but are still interested in a future career as an Arena Ice Technician, check out the links below on how you can work towards a Refrigeration “W” Ticket through Rec Connections Manitoba!   

https://recconnections.com/training/refrigeration-operator-for-recreation-facilities-level-1/

https://recconnections.com/training/refrigeration-operator-for-recreation-facilities-level-2-2/

If you’re already on your way to obtaining the above qualifications, we’d also love to hear from you and see how we might help!  HR@dakotacc.com

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